What are some pool maintenance issues I should be aware of?
The most common maintenance issue is scaling (a white haze) on the pool finish surface due to poor water chemistry. The water chemistry in your swimming pool and/or spa must be maintained at certain levels to prevent scale build-up. Scale can also trap dirt and debris, further discoloring your finish. Scale removal is not covered by warranty. The most common method for removing scale is through chemical treatment. However, in some cases it may be necessary to drain your pool to remove the scale using chemicals and/or pressure washer. Most authorized applicators will offer this service. We recommend that testing and balancing of the pool water take place at a minimum of once a week. It is also recommended to have the water tested regularly at a retail pool supply store (in some stores, testing is computerized) even if the pool is being cared for by a pool service company.
Other concerns such as etching, discoloration, formation of algae, and staining can all be attributed to improper water chemistry. We cannot stress enough how vital the importance of maintaining proper water chemistry is to the longevity and continued beauty of your pool finish.
How do I care for my pool?
With the ownership of a new pool comes the responsibility of maintaining proper water chemistry. Maintaining proper water chemistry is essential in preserving the aesthetic beauty of the finish, as well as attaining the expected longevity of the finish. Please adhere to the proper Maintenance Guidelines found in the PTI Protection Plan. After 30 days, the pool water must be maintained per the National Plasterer’s Council for recommended ranges for pH, carbonate alkalinity, hardness, cyanuric acid/stabilizer and total dissolved solids; at all times. Visit NPC online at www.npconline.org. Salt water pools (SWCG’s) and PebbleFina Galaxy finishes should follow PTI’s “Start-up and Maintenance Procedures” instructions.
Why is there a disclaimer associated with finishes that contain seashell?
Select finishes may contain seashell pieces such as abalone and mother of pearl that are made from minerals in seawater by living mollusks. Under certain unfavorable conditions, such as aggressive water chemistry, the shells may lose some of their luster and sparkle over time. With proper maintenance and care of your pool, the luster of the shell should last for years.
Why does the water color of my pool look different than I expected?
There are many factors that influence the final pool water color including, but not limited to: pool depth, day time sun exposure, night time lighting placement, trees and landscaping, decking material and water features (i.e., fountains, jets etc.) Even water chemistry and filtration can affect water color. PTI cannot guarantee that a product sample or image will be an exact match to your finished pool for these reasons. In all cases, allow time for the initial curing process (approximately 30 days) before judging the finish or color.
Will my pebbles fall out over time?
It is normal for pebbles to come loose during the initial curing process. It is also normal for some small loss of pebbles over time. Maintaining proper water chemistry is pivotal to preserving the integrity of the finish. If water chemistry is not properly balanced, the cement may weaken over time and the pebbles may come loose in larger amounts.
How long should I wait until I enter my newly filled pool?
You should never enter an empty pool. We recommend that you wait until the pool is completely finished, filled and that the water is chemically balanced to start enjoying it. Please refer to the PTI maintenance guidelines for more information.
Where can I find start-up instructions for my pool?
After registering your PTI pool finish on our website, you will receive a confirmation email that contains a link to download the full protection plan including start-up and maintenance guidelines. After 30 days, we recommend you follow the National Plasters Council (NPC) guidelines that can be found by visiting: http://www.npconline.org/?page=start_up_card. Salt pools (SWCG’s) and PebbleFina Galaxy finishes should follow PTI’s ‘Start-up and Maintenance Procedures’ instructions.